TCO Assessment

Fourteen IT benchmark assessment modules to choose from:

The TCO Assessment - Findings & Analysis Report includes the following features:

• 12 months access to myKPI web portal/repository of forms, templates, reports, scorecards & dashboards

• eTraining, telephone & email support

• Cost reduction/avoidance opportunity assessment

• Cost driver trouble-spot indicator score card - Ishikawa

• Summary TCO baseline cost distribution report

• Detailed TCO baseline cost distribution report

• Cost driver root cause analysis & recommendation report

• TCO dashboard and scorecard comparison of hundreds of KPIs

• Information Technology Infrastructure Library (ITIL) readiness assessment

• 5 year budget forecast of FTEs, TCO and Cash flows

• Softcopy findings report in Adobe PDF format

• Teleconference review of findings

The TCO Assessment - Findings & Analysis Report provides the following kinds of benefits:

• Avoids cost with less disruption by reducing the data collection effort using myKPI data collection portal, eTraining, telephone & email support and templates.

• Improves management communications through convenient anywhere & anytime information access using the myKPI web portal

• Reduces/avoids cost by maximizing effectiveness using the opportunity assessment

• Avoids wasting valuable time on symptoms of other problems by using the cost driver trouble-spot indicator scorecard

• Improves effectiveness and success rate with a basis for verifying benefit attainment using a baseline for future comparison

• Increases understanding of the root causal drivers of trouble spots and helps make decisions faster improving effectiveness

• Increases efficiency and effectiveness with better understanding of where costs can be minimized and productivity maximized using the TCO dashboards and scorecards

• Increases the value of IT with better understanding of where IT can be aligned to drive business benefits and mitigate risks using the ITIL readiness assessment

• Improves budgeting effectiveness through better planning and forecasting capability using the TCO 5 year budget forecast

1. 12 months access to myKPI web portal which provides the necessary tools to assist staff with the data collection and reporting process.

2. Telephone/email support during the TCO Assessment data collection phase.

3. Templates to help collect detailed costs, asset, best practices and complexity data and structure it into a standard chart of accounts.

4. Softcopy of TCO report of the cost distributions, ITIL readiness status and budget forecast. Comparison of key performance indicators to benchmark, trouble-spot diagnostic assessment, root-cause analysis, findings and recommendations report.

5. Teleconference to review report findings, cost reduction opportunities, budget forecast, diagnostic results, root-cause analysis and recommendations.

• End User eSurvey - Validates the hidden costs of computing, a key performance indicator of the efficiency and effectiveness of IT service management. End User eSurveys are sent to target respondents through email to capture cost, behavior and satisfaction levels on a random sample basis.

• IT Staff eSurvey – determine the cost of activities that are consuming the time of your most important resources. IT Staff eSurveys are sent to target to IT staff respondents through email to capture what activities and consume their time.

• On-Site Support – for customers who don’t have time or enough resources for data collection. Micromation can help with on-site workshops and/or data collection support.