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TCO User Survey

End User eSurvey

The Micromation End User eSurvey is designed to help IT organizations of any size gain valuable information from Users in a distributed IT environment. It’s a report card on how your IT model impacts your User base.

 

Through your User's feedback, learn how and where to improve service levels and manage the hidden cost of computing. The End User eSurvey is used to gather the information required to calculate the hidden cost of computing and customer satisfaction levels.

Features:

TCO StrategyKit Features

This powerful and flexible service provides the following features:

  • Collects hidden cost, service level, and performance metrics data and determines the hidden cost of computing which is a key performance indicator of IT effectiveness.

  • Highlights actions you may take to reduce hidden costs, increase user productivity and improve customer satisfaction.

 

The following examples provide potential uses of the data provided:

  • Learn how your Users use their computer systems including frequency, proficiency, back-ups, application development and training.

  • Discover where your Users really get their support including first and best source, how often, how long it takes to resolve issues, and how much time they spend supporting others.

  • See what your Users are experiencing in terms of system, application and network reliability.

  • Determine how your Users perceive the service levels and support that they have been receiving from the help desk, deskside support and IS communications.
Benefits:

TCO StrategyKit Benefits

The End User eSurvey provides the following kinds of benefits:

  • Discover where your Users can increase their productivity

  • Determine the hidden costs of computing in your organization

  • Decide if your IT department is under-resourced

  • Learn how to improve User satisfaction

  • Understand the computing habits of your Users in order to improve service levels.
What do I get?

TCO StrategyKit Deliverables

  1. Telephone/email support during the data collection phase

  2. Electronic templates to help collect necessary information

  3. Softcopy (PDF) findings report

  4. Teleconference to review findings and outcomes.

 

 
Options:

TCO StrategyKit Details 

  • Option 1 (Web Based Survey): Template email with Web URL address for online survey

  • Option 2 (Email Based Survey): End User eSurvey form with return email address

  • Option 3 (Paper Based Survey): Hard copy/mail, postage & handling not included

  • Multiple location reporting

  • Customized reporting

  • Customized web features

 

Information Request Form

Need more information?  Let us know how to contact you.

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 File: TCO040.htm

 
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Last Modified 10/29/2011