User Profile eSurvey

Trying to implement hardware and software standards but not sure what your End User's requirements are? User Profile eSurvey gathers the inputs required to quantify your user community's usage behavior, critical applications, skill levels & training requirements, hardware and software requirements.

The User Profile eSurvey groups technology requirements by job function to help you plan and develop common PC platform standards lowering TCO.

This powerful and flexible service provides the following features:

• Flexible Web, email and paper-based data gathering options.

• Quickly quantifies user technology requirements by departmental job function.

• Determines how your End Users use their computer systems including frequency, proficiency, user type, critical applications and training & skill levels.

• Learn what your Users' satisfaction levels are with their existing PC software & hardware platforms.

The following examples provide potential uses of the data provided:

• The User Profile eSurvey is ideal for planning and developing PC computing standards to reduce the total cost of technology (TCO).

• Learn how your Users use their computer systems including frequency, duration and locations.

• Discover which applications your users deem as critical to their job.

• See what your Users are experiencing in terms of system, application and network reliability.

• Determine how your Users perceive their proficiency levels on systems and applications.

The User Profile eSurvey provides the following kinds of benefits:

• Improved HW planning - used to develop common hardware configuration standards lowering TCO of hardware and operational support.

• Reduced SW license risk & cost - used to develop common software profiles/standards to reduce the risk and cost non required applications.

• Understand the computing habits of your Users in order to balance service levels and costs.

1. Telephone/email support during the data collection phase

2. Electronic templates to help collect necessary information

3. Softcopy (PDF) findings report

4. Teleconference to review findings and outcomes.

• Option 1 (Web Based Survey): Template email with Web URL address for online survey.

• Option 2 (Email Based Survey): User Profile eSurvey form with return email address.

• Option 3 (Paper Based Survey): Hard copy/mail, postage & handling not included.

• Multiple location reporting.

• Customized reporting.

• Customized web features.