Information Technology Infrastructure Library Implementation Service

Realize the benefits of ITIL® (“ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries”) more quickly by improving your effectiveness with Micromation's ITIL Implementation Services. 

Micromation's ITIL Implementation services are designed to help organizations capture the business benefits from ITIL and ITIL implementation.

The Information Technology Infrastructure Library known as ITIL® is a non-proprietary approach for managing IT services. It was developed by the Office of Government Commerce (OGC) in the United Kingdom. Organizations around the world are using ITIL to improve efficiency and communication in IT services.

Features

ITIL Implementation services provide a methodology and process to quickly determine business requirements, gaps, actions, cost/benefits, detailed planning/design, project implementation and management plan.

Rapid Analysis and Planning (RAP) for ITIL:

We assist you in collecting your ITIL maturity levels, costs, service levels, and performance metrics data.  RAP helps quantify the benefits, risks and opportunities for cost avoidance/savings.

 

GAP Assessment (GAP) for ITIL: 

We perform a detailed operational review of your ITIL best practices, process flows, systems and data. This information is used to develop the business requirements, scope, approach and implementation priorities. GAP tests for current best practices, process maturity and where improvements are required.

 

Cost Benefit Analysis (CBA) for ITIL:

Based on the information provided by the RAP and GAP sessions, we highlight actions you may take to develop your ITIL strategy with a projected outcome. Implementation costs are taken into consideration to show the economic benefits and return on investment (ROI). This determines the impact on your TCO providing the cost justifications and senior management approvals. CBA  includes projected return on investment (ROI), internal rate of return (IRR), net present value (NPV) and many other key performance indicators.

 

Detailed Design and Planning (DDP) for ITIL:

We assist you in developing the detailed project plans, communications strategies, process flows, tools selection, systems interfacing, data collection and discovery methods, data field mapping, high level workflow schemes, project phasing, project staffing requirements, tasks, activities, milestones and schedules. DDP is a comprehensive project blueprint ready for implementation.

 

Project Implementation & Management (PIM) for ITIL:

We assist you in establishing a Project Management Office responsible for measurements, reporting, milestones, deliverables, issue resolution, change control, coordination of resources, clear communications, project documentation, sign-offs of key deliverables, quality assurance reviews and risk management. PIM ensures successful project implementation to meet the business goals and objectives.

Related ITIL services:

• ITIL Cost/Benefit Analysis – customized cost benefit analysis report to implement ITIL processes
• ITIL Executive Briefing – onsite executive level overview of what ITIL is all about
• IT Benchmarking - reduce/avoid cost, demonstrate results of ITIL implementations
• ITIL Maturity Assessment – grading the maturity of ITIL service & support processes
• ITIL Workshop – how to reduce cost, lower risk using ITIL processes

 File: itilservices.htm