Easy to use - template approach
makes it easy to design metrics, scorecards and dashboards - minimal
technical skills required because it uses familiar Microsoft Excel™
spreadsheets to provide repeatable templates
Faster results - template approach
with methodology provides a path for quick wins - get results in
hours not weeks or months
Save time - hundreds of metrics,
scorecards and dashboards ready for personalization - save hundreds
of hours
Save money - minimal investment
approach which can drive significant cost avoidance and savings -
save tens of thousand by focusing more on the outcomes rather than
tools, implementation and programming
Low
risk - helps plan migration
path for more costly business intelligence systems reducing risks -
ideal for developing requirements and specifications for more costly
solutions - does not replace existing IT systems or BI tools,
enhances their use and value
Peace of mind - built on industry
standards using the IT Infrastructure Library ITIL™ of best
practices and itSMF ITIL Library books - an extensive body of
knowledge is already developed for continual service improvements
and how to implement metrics for IT service management.
Metrics for IT, used effectively within the
measurement framework, creates value for your customers.
Make it easier to concentrate
on what’s important
Make it easier to spot danger in
time to correct it
Provide the instrumentation for
management control
Improve moral in an organization
by recognizing successes
Stimulate healthy competition
between process owners
Align with the business goals
and objectives
Drive cost efficiencies and
effectiveness
Improve service levels and quality
of service increasing satisfaction.
